Shipping policy

Shipping Policy

Shipping Destinations
We offer shipping to selected countries only.
Free standard shipping for orders over $35 USD applies to the following countries:
United States (Contiguous 48 states only, excludes Alaska, Hawaii, Puerto Rico), Malaysia, Singapore, Thailand, Vietnam, Indonesia, Philippines, South Korea, Japan, Germany, Netherlands, Belgium, Austria, Poland, Czechia.

Free‑shipping benefit over $35 USD is NOT valid for all other countries, US territories, Alaska, Hawaii, Puerto Rico.
For non‑eligible countries, standard shipping fees will apply at checkout. Some high‑risk regions are not supported for delivery.

Free Shipping Qualification
- Minimum cart subtotal: **$35 USD**
- Maximum package weight limit: **1.2 KG**. Any order exceeding 1.2 kg automatically loses free‑shipping eligibility, regular shipping cost will be charged.
- Free shipping covers standard international shipping only. Express / expedited delivery service is not included.
- Discount codes cannot be stacked with free‑shipping threshold unless officially announced.

Order Processing & Delivery Time
Processing time: 1‑3 business days, excluding weekends and local public holidays.
Estimated international transit time: 10‑25 business days.
Estimated delivery windows are for reference only and are NOT guaranteed delivery dates.
Delays may occur due to customs inspection, local carrier backlog, peak shopping seasons, weather conditions, public holidays or force‑majeure events. We are not liable for any losses caused by shipping delays.

Customs, Duties & Import Taxes Disclaimer
All international parcels may incur import duties, VAT, customs clearance fees or other local government charges upon arrival.
**All customs‑related fees are the sole responsibility of the buyer.** These costs are not covered by item price or free‑shipping benefit.
We cannot predict or control customs tax amounts, customs inspection hold‑ups or customs release speed. Please check your local import regulations before placing your order.

Shipping Address Responsibility
You are fully responsible for entering complete, accurate shipping address, postal code and contact information at checkout.
We bear no liability for non‑delivery, mis‑delivery, loss or extra cost caused by incorrect, incomplete or invalid address provided by customers.
If you notice address mistake after payment, please contact us immediately before shipment. Once parcel is dispatched, address modification cannot be guaranteed.

Tracking & Delivered‑but‑not‑received
Tracking number will be sent to your registered email once order is dispatched.
If tracking status shows “delivered” but you have not received your package:
1. Please check with your local post office, building reception or neighbors first.
2. Carrier may mark status as delivered ahead of actual hand‑over.
We will not automatically approve refund or replacement purely based on “item not received” when tracking shows delivered. We will cooperate with carrier investigation at our discretion.

Lost / Stalled Tracking
Tracking update pause does not equal lost package. International parcels may stop updating during customs clearance period.
Please allow reasonable waiting time before submitting lost‑package claim. Formal lost‑parcel claim can only be opened after carrier officially confirms loss.

Returned / Undeliverable Parcels Disclaimer
Parcels will be returned back to us for reasons including but not limited to: recipient refusal to pay customs duties, invalid address, failed multiple delivery attempts, local import restriction.
Original shipping cost will NOT be refunded for returned parcels.
If you want goods re‑shipped, you must pay full new shipping fee. We reserve the right to cancel order and issue partial refund minus original shipping & handling cost for returned shipments.

Damaged Goods
Please inspect your package immediately upon receipt. If outer packaging or items are damaged, you must provide clear photos of outer package and damaged goods within 48 hours after delivery. Claims submitted beyond this time frame may be rejected.

Force Majeure
We shall not be held responsible for failure or delay in shipment caused by events beyond reasonable control: natural disasters, war, political conflict, border control adjustment, carrier suspension, customs policy change and other force‑majeure circumstances.

Free‑shipping benefit over $35 USD only applies to Standard international shipping method. DHL, FedEx and other express courier services are not eligible for free‑shipping promotion, express shipping fees shall be paid in full by buyers regardless of order subtotal.

Contact
For any shipping‑related questions, please reach out to our customer support with your order number.