Refund policy

# Return & Refund Policy

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at 3927909605@qq.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at 3927909605@qq.com.

## Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

## Exchanges
If you wish to exchange your purchased item for another variant, style or color, please submit your exchange request within the 30‑day return window.
Exchange service is subject to product inventory availability. If your requested replacement item is out‑of‑stock, we reserve the right to offer a full or partial refund instead of exchange.
Buyers are responsible for all shipping fees for exchange shipment, including outbound and return shipping costs. We will not cover any import duties or customs fees generated during exchange process.

## Return Shipping & International Order Disclaimer
For non‑defect related returns, buyers are fully responsible for all return shipping charges.
Original outbound shipping cost, including free‑shipping subsidy from our $35 free‑shipping promotion, is non‑refundable.
All import duties, VAT, customs clearance fees and other local government charges incurred on original shipment cannot be reimbursed by us.
We do not take responsibility for lost, stolen or damaged parcels during return transit back to our warehouse. We strongly recommend you use trackable shipping service for your return shipment. We cannot process refund if return parcel cannot be confirmed delivered to our return address via tracking number.

## Refund Procedure
We can only process refund after we physically receive and fully inspect your returned merchandise.
After inspection and approval, refund will be issued to your original payment method. Please allow 5‑10 business days for the fund to appear on your account, which depends on bank and payment provider processing speed.
Partial refund may apply under certain circumstances, such as goods with obvious signs of use, missing tags or damaged original packaging caused by customer.

## Non‑Returnable & Non‑Refundable Conditions
The following situations are not eligible for return, refund or exchange:
- Goods beyond 30‑day return request window
- Items worn, scratched, altered, misused, stained or damaged by customer
- Products without original tags, accessories or complete original packaging
- Final‑sale items, clearance goods
- Return parcels refused, abandoned or destroyed by local carrier

## Order Cancellation
Order cancellation is only available before order is dispatched. Once goods have been shipped out, cancellation request cannot be accepted and you will need to follow our standard return procedure.

## Force Majeure
We shall not be liable for return‑related failure caused by force‑majeure events beyond our reasonable control, including but not limited to customs policy adjustment, carrier suspension, natural disaster, political restriction.

## Contact
For all return, exchange and refund‑related inquiries, please email us at 3927909605@qq.com with your order number.